At DLEXO, we take pride in the quality and craftsmanship of our leather accessories. We want you to be completely satisfied with your purchase. Please read our refund policy carefully.
Eligibility for Returns and Refunds:
- You may return unworn, unused, and undamaged items with their original packaging and tags within 7 days of receiving your order.
- Personalized or custom-made items are generally not eligible for return or refund unless there is a manufacturing defect.
- Sale or discounted items may have a specific return policy, which will be clearly stated on the product page.
How to Initiate a Return:
- Contact Us: Please email us at hello@dlexo.com with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and instructions on how to return the item(s). 3. Packaging: Securely package the item(s) in the original packaging, if possible, along with all original tags and accessories. Clearly write the RA number on the outside of the package.
- Shipping: You will be responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure your return reaches us safely.
- Inspection and Processing of Refunds: Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria. If your return is approved, we will process your refund within 7 business days to your original payment method.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact us at hello@dlexo.com to check availability. The process for exchange may involve returning the original item and placing a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt at hello@dlexo.com with photos of the damage or defect. We will arrange for a replacement or a full refund, including any return shipping costs.
Questions?
If you have any questions regarding our refund policy, please don’t hesitate to contact us at hello@dlexo.com or call us at +92-370-MYDLEXO (+92-370-6935396).